I very seldom use this blog to vent my personal angst and frustration, but for COMCAST I willingly make an exception.
In early September I called COMCAST because my phone, internet and TV service, all of which are supplied by COMCAST, was spotty and not working properly. And a few days later a very nice COMCAST technician arrived at the house as scheduled and tested here and there and quickly determined that the main COMCAST cable line from the street to the house was worn and faulty and needed to be replaced. OK, so far so good.
And after making a call to COMCAST central he informed me that the line would be replaced between September 25th and October 9th. I thought, geez, a 2 week window, but then I figured, how could they miss with a 2 week window. But they did. September 25th to October 9th came and went and COMCAST never showed. I did get an email from them on October 9th informing me that they weren’t able to get the job done as scheduled and had rescheduled it for October 16th. That’s Today. And today has now come and gone and once again COMCAST didn’t show, didn’t call, didn’t do anything.
So I called COMCAST a little while ago, and after spending a fair amount of time explaining the situation to the COMCAST Customer Service Representative - who persisted in questioning whether or not I really needed the main line replaced, because as far as she could tell everything was working just fine and dandy – she informed me that she scheduled a technician to come out this Sunday between 11AM and 1PM to replace the line. But I’m betting that that’s not going to happen. I explained to the COMCAST Customer Service Representative that the distance from the street to the COMCAST box at the house was more than 300’ and that they would have to dig a trench to bury the new line. And that it would take more than just a technician to do it. But she assured me that they’d get it done. OK, we’ll see.
But worse yet, despite my own crappy personal experiences with COMCAST, I have to inform my clients that, like it or not, COMCAST is the only choice for broadband internet service in the Catalina Foothills. For TV and phone there are other choices, but, for the time being anyway, we’re stuck with COMCAST.
UPDATE: Sure enough, I called COMCAST again this morning and spoke with yet another COMCAST customer service rep and he confirmed that the Sunday appointment was unnecessary because it was scheduled for a tech to come out and do what had already been done before - test the line that was already tested and already found to be faulty - and not to replace the line.
So that appointment was cancelled and new one, now the 4th appointment, was set up for 10/21 to replace the line. I’m hopeful, but I’m not holding my breath.
